Syracuse restaurant awarded "A Place of Hospitality"

A new push to bring old fashioned "hospitality" back into restaurants across the nation has started in Central-New York.  Kitty Hoynes Irish Pub & Restaurant received a certificate as "A Place of Hospitality," last week, according to The Post-Standard.  The restaurant, Located in Armory Square in Syracuse, was the first in the country to receive the honor.  

The idea for the award stems from a national effort to get restaurants to bring back hospitality in the way they serve their food and their customers.  The new program was started by a restaurant consultant in Seattle, Bill Marvin, along with other national restaurant industry insiders. Marvin, or as others call him the "Restaurant Doctor" says there is a major difference between service and hospitality and many restaurants nowadays are avoiding hospitality, according to The Post-Standard. The Restaurant Doctor calls hospitality a "heartfelt caring" quality.  "The most neglected part of the hospitality industry-the part most of them miss-is hospitality." said Marvin. "You can feed people well, and serve them efficiently, but is that hospitality?"  

 Kitty Hoynes Irish Pub & Restaurant was certified for the program after numerous unscheduled inspections by program representatives and volunteers.  As the program takes off levels of "hospitality" will be implements and eventually there will be six levels.  There will also be a program fee but restaurants will have to earn a spot, as paying for a certification in not an option, according to The Post-Standard.  "It's about making a personal connection, having people enjoy themselves while they're here, so the leave happy," Kitty Hoynes, owner of Kitty Hoynes Irish Pub & Restaurant said."We want people to walk out and say, 'i was taken care of here tonight."